How can you design a customer survey

Topic Author:

Matthew Burge


Topic posted on:

16:48 GMT 24.11.11

Post Author Date

One of the challenges when we want to survey our customers (to find out their needs, and/or how well we are servicing their needs), is to look for lead indicators, rather than lag indicators.

To read a short paper on this subject please search for “designing surveys” in the search box above.

Matthew Burge

16:50 GMT 24.11.11

One of the challenges when we want to survey our customers (to find out their needs, and/or how well we are servicing their needs), is to look for lead indicators, rather than lag indicators.

To read a short paper on this subject please search for “designing surveys” in the search box above.

Matthew Burge

16:50 GMT 24.11.11